How will I be notified of my test results?

Investigation Results

As part of our clinic policy we will not provide test results over the phone. Test results are only accessible to our physicians and staff will not comment if asked. Please allow up to 10 days for our office to receive your results from various labs and hospitals.

Upon receiving your results your physician will ask one of our receptionists to contact you to book an appointment to follow up on your results. You will be notified by staff whether it is an urgent – or non-urgent matter.

However, no follow up system is 100% accurate. Therefore, we recommend that you always make an appointment with your physician at the clinic after undergoing tests in order to discuss your results.

Also please ensure that our clinic has your most up-to-date contact information, phone numbers, email address, and mailing address. For more information on updating your contact information please refer to Updating Contact Information.

Specialist Referrals and Hospital Investigations  

Should you require a referral to a specialist, your physician will directly fax the referral form to the appropriate specialist. Sometimes the specialist’s office will contact you to set up your appointment. Alternatively, some offices send us your appointment confirmation and we contact you to provide you with the details. Please note that sometimes we receive appointment confirmations very close to the date of the actual appointment, therefore it is vital that we are able to contact you. In the event that we are not able to reach you by phone or through voicemail, we will attempt to email you (if you have provided us with your email) to notify you that you of your upcoming appointment.   

While will try our best to organize specialist referrals and hospital investigations in a timely manner, please note that wait times are often long. Should you not hear from us or the specialist in regards to your appointment or hospital investigation within two months (or earlier for urgent matters), please contact our clinic about the status of your referral.

At times we may be required to leave messages on your voicemail (such as appointment confirmations/reminders, the time and place of a specialist referral or to notify you to book a follow-up appointment). We will, however, leave only very general information on voicemail. Therefore, please ensure that you provide us with the most confidential phone number(s) that you have. On your patient registration form you will be asked to mark which phone number we may leave voice messages on.