Cancelling Appointments

You can cancel your appointment in two ways:

  • Email your request to

    • Please note our cancellation policy applies for all cancellations made through email.

    • Failure to provide sufficient notice will result in late cancellation charges.

      • 24 business hours for all regular appointments

      • 48 business hours for CBT and Weight Management appointments

Rescheduling Appointments

To reschedule your appointment please cancel it first using one of the options above and re-book using the online portal.

No Show / Late Cancellation Policy

A “no show” is someone who:

  • Misses their appointment

  • Cancels their appointment with less than 24 hours (1 business day) notice for family doctors, or 48 hours (2 business days) notice for specialists (including CBT and Weight Management.)

  • Fails to present at a reasonable time of a scheduled appointment (Late Arrival)