You can cancel your appointment in two ways:
Email your request to firstname.lastname@example.org.
Please note our cancellation policy applies for all cancellations made through email.
Failure to provide sufficient notice will result in late cancellation charges.
24 business hours for all regular appointments
48 business hours for CBT and Weight Management appointments
Cancel your appointment through the online booking portal.
Click on “My Appointments” on the top right. Find the appointment and click cancel.
Only for appointments booked online
If you do not see an option to cancel you are past the 24 hours notice required.
DOES NOT APPLY TO CBT / WEIGHT MANAGEMENT
To reschedule your appointment please cancel it first using one of the options above and re-book using the online portal.
A “no show” is someone who:
Misses their appointment
Cancels their appointment with less than 24 hours (1 business day) notice for family doctors, or 48 hours (2 business days) notice for specialists (including CBT and Weight Management.)
Fails to present at a reasonable time of a scheduled appointment (Late Arrival)